SHIPPING
When will my order ship?
Most orders ship within 1-3 business days from the date your order is placed. Please note that business days are Monday-Friday, excluding holidays. Some items may be marked as “Pre-Order” and will have a special note and estimated ship date on the product page. During high-volume periods (such as new launches or holidays), order processing may take longer.
What are your shipping options and costs?
We offer several shipping options at checkout. The cost is calculated based on the items in your cart and your delivery address.
- Standard Shipping: The most economical option.
- Express Shipping: For faster delivery.
You will see the exact shipping costs for your order before you complete your purchase.
Do you ship internationally?
We currently ship within the United States.
How can I track my order?
Once your order ships, you will receive a shipping confirmation email that includes your tracking number and a link to track your package. You can also track your order by logging into your account on our website.
My tracking hasn’t updated in a while. What should I do?
Please note that it can take 24-48 hours for tracking information to update after you receive your shipping confirmation. If your tracking hasn’t updated after several days, please contact the shipping carrier directly with your tracking number for the most up-to-date information. If the carrier indicates there is an issue, please contact our customer service team for further assistance.
RETURNS & EXCHANGES
What is your return policy?
We want you to love your purchase! If you are not completely satisfied, you can return most unworn, unwashed, and undamaged items with original tags attached within 30 days of delivery for a refund to your original payment method. The return shipping cost is the responsibility of the customer and is non-refundable. Please note that all sale items and select items marked as “Final Sale” are not eligible for return or exchange.
How do I make a return?
To initiate a return, please visit our Returns Portal. You will need your order number and the email address used to place the order. Our system will guide you through the process and provide you with a return shipping label. The cost of the return label will be deducted from your refund.
When will I get my refund?
Please allow 1-2 weeks for your return to be processed and delivered to our warehouse. Once received, it can take up to 5-7 business days for us to process the return. After processing, your refund will be issued to your original payment method. Please note that your bank may take additional time to post the refund to your account. You will receive an email confirmation once your refund has been processed.
Do you offer exchanges?
We currently do not offer direct exchanges. If you need a different size or color, we recommend placing a new order for the desired item and returning the original one using our standard return process.
What if my item is final sale?
All items marked as “Final Sale” at the time of purchase cannot be returned or exchanged. Please review your cart carefully before completing your order.
ORDERS
I need to change my order. Can you help me?
We are able to modify an order only if it has not yet entered our fulfillment process. Please contact our customer service team immediately with your request. We will do our best to help, but we cannot guarantee that changes can be made. We are unable to cancel orders once they have been placed.
I received a wrong/damaged item. What should I do?
We sincerely apologize for any error! Please contact our customer service team within 7 days of receiving your order with your order number and a photo of the item you received. We will work with you to resolve the issue as quickly as possible.
I have a discount code. How do I use it?
You can enter your discount code during checkout on the cart page. There will be a field to apply your code. Please note that discount codes cannot be applied to previous orders and may have specific terms and conditions.
PRODUCT & CARE
How does your sizing run?
Our sizing is generally consistent with standard US sizing. For the best fit, we recommend referring to the specific measurements and fit notes provided on each product page. We also have a Size Guide to assist you in selecting the perfect size.
How should I care for my items?
Care instructions are located on the tag of each garment. We recommend following these instructions carefully to maintain the quality and longevity of your items. Generally, washing in cold water and hanging to dry is a safe practice for many of our fabrics.
Do you offer gift cards?
Yes! We offer digital e-Gift Cards that are delivered via email. They can be purchased on our website and used for any purchase.
WEBSITE & ACCOUNT
How do I create an account?
You can create an account by clicking the “Account” icon on our website. You will be prompted to enter your email address and create a password. Having an account allows you to track your orders, save your favorite items, and checkout faster.
I forgot my password. How can I reset it?
On the login page, click on the “Forgot your password?” link. Enter the email address associated with your account, and you will receive an email with a link to reset your password.
How do I join your mailing list?
You can join our mailing list by entering your email address in the sign-up box located at the bottom of our website. By subscribing, you’ll be the first to know about new arrivals, exclusive promotions, and special events.