Returns

We want you to be absolutely delighted with your purchase from estherboutiques.com. If you are not entirely satisfied, you may return the items to us under the terms outlined in this policy.

Please note, we can only accept returns for online purchases made at estherboutiques.com. We are unable to process returns for items purchased from any other stockist or retailer.

Returns Policy

You have 14 calendar days from the date you receive your order to initiate a return for a full refund. For your return to be accepted, all items must be returned in their original, unworn, and unwashed condition, with all original tags and packaging intact.

We kindly ask that you ensure all items are securely packed in the original shipping packaging to prevent any damage during transit. We are not responsible for items damaged in the mail due to insufficient packaging.

Return Instructions

To initiate a return, please visit our Returns Portal. You will need your order number and email address to proceed. The portal will guide you through the process and provide you with a returns shipping label.

Please allow 7-10 business days for your return to be processed and inspected once it is delivered back to our warehouse. You will receive an email notification once your refund has been issued. Refunds will be credited back to your original method of payment. The time it takes for the refund to appear in your account may vary depending on your bank or card issuer.

Non-Returnable Items

For health and safety reasons, we are unable to accept returns on earrings, swimwear, bodysuits, or any items marked as final sale. Please choose carefully, as these items are not eligible for return or exchange.

Sale Items

Items purchased at a reduced sale price are eligible for return, provided they meet all the other conditions outlined in our returns policy.

Faulty Items

We take great care in inspecting all items before they are dispatched. However, if you have received a faulty item, please contact us immediately. We will gladly assist you and arrange for a return, exchange, or repair as appropriate.

International Returns

We are happy to accept returns from international customers. The return process must be initiated through our Returns Portal. Please be aware that return shipping costs for international orders are the responsibility of the customer. The original shipping fee is non-refundable. We recommend using a tracked and insured shipping service for your return, as we cannot be held liable for return parcels that are lost in transit.

Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item for a different size or color, we recommend processing a return for a refund and then placing a new order for the desired item.

Return Not Received

If it has been more than 14 business days since you shipped your return and you have not received a confirmation email, please contact us for assistance.